This document brings together the conditions of use of Dovor on mobile and desktop, the origin and protection of the collection of tales, the rules for subscriptions, individual purchases and gifts, and how we process personal data, in compliance with the LGPD in Brazil, the GDPR in the European Union and the United Kingdom, and US privacy and consumer legislation.
Last updated: August 26, 2026
1. Identification and scope
1.1. Who we are
The Dovor application is operated by [RAZÃO SOCIAL A PREENCHER], registered under Brazilian company number (CNPJ) [CNPJ A PREENCHER], with registered office at [ENDEREÇO COMPLETO A PREENCHER] ("Dovor", "we", "us").
Dovor is made available as a mobile application for iOS and Android and as a desktop version accessible through a web browser. This document applies to all of those means of access, to our website and to the associated support channels.
This document brings together, in a single text, the Terms of Use (the contractual relationship between you and Dovor) and the Privacy Policy (how we process personal data). Together they form an agreement between you and Dovor.
It has been drafted to comply cumulatively with: Brazilian law, in particular Law No. 13,709/2018 (LGPD), Law No. 8,078/1990 (Consumer Protection Code or CDC), Law No. 12,965/2014 (Brazilian Internet Civil Framework), Law No. 9,610/1998 (Copyright Act) and Decree No. 7,962/2013; Regulation (EU) 2016/679 (GDPR), the UK GDPR, Directive 2011/83/EU (Consumer Rights), Directive (EU) 2019/770 (digital content and services) and Regulation (EU) 2022/2065 (Digital Services Act, DSA); and, in the United States, the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), equivalent state statutes, the Children's Online Privacy Protection Act (COPPA), the Digital Millennium Copyright Act (DMCA) and the Restore Online Shoppers' Confidence Act (ROSCA).
1.3. Precedence of local mandatory rules
Nothing in this document removes rights that the law of your country of residence treats as non-waivable. If you are a consumer in Brazil, the European Union, the United Kingdom or a US state whose legislation affords you more favourable protection, that protection prevails over any provision to the contrary set out here.
The limitation of liability, jurisdiction and waiver clauses in this document apply only to the extent permitted by the law applicable to your case.
1.4. Acceptance
By creating an account, accessing or using Dovor, or by purchasing a subscription, buying an individual tale or gifting one to someone else, you declare that you have read, understood and fully accept this document.
If you do not agree with any part of this document, do not use the application and do not make purchases.
1.5. Minimum age and capacity
Dovor is intended for people aged 18 or over. Minors between 13 and 17 may only use the application with the knowledge, supervision and consent of at least one parent or legal guardian, who becomes responsible for compliance with this document.
Use by children under 13 is not permitted. In European Union countries whose national law sets a digital consent age above 13 (up to 16, under Article 8 GDPR), the higher local age applies.
Purchases, subscriptions and gifts may only be made by a person with full legal capacity who is the legitimate holder of the payment method used, or by a legal guardian on behalf of a minor.
2. Terms of Use
2.1. What Dovor is
Dovor is a curated collection of tales, narrative images, symbolic figures, symbolic dynamics and human themes, organised along classification axes that allow searching, browsing, comparison, reading, listening and interpretive exploration.
The relationships, paths, maps and suggestions presented derive from the editorial structure and curatorial classification built by Dovor. The application does not generate text on demand through language models: the content displayed is written, reviewed and published in advance by our editorial team.
2.2. What Dovor is not: absence of professional advice
Dovor serves cultural, literary, educational, reflective and informational purposes. It is not, does not replace and must not be construed as a health, psychology, psychoanalysis, psychotherapy, psychiatry, medical, spiritual, legal, financial or any other regulated professional service.
No content in the application constitutes a diagnosis, prognosis, prescription, treatment, report, expert opinion, individualised therapeutic guidance or recommendation regarding personal, financial or clinical conduct. Decisions taken on the basis of the content are your sole responsibility.
If you are experiencing psychological distress, emotional crisis or risk to your safety, seek professional care or local emergency services immediately. In Brazil, the Centro de Valorização da Vida (CVV) provides free support 24 hours a day on 188. In the United States and Canada, the Suicide and Crisis Lifeline is available on 988. In the European Union, the general emergency number is 112.
2.3. User account
Access to certain features requires an account, created with email and password or through identity providers such as Google and Apple. You undertake to provide true, accurate and up-to-date information.
Credentials are personal and non-transferable. You are responsible for activity carried out through your account, except where you demonstrate that it resulted from a security failure attributable to Dovor. If you identify unauthorised access, notify us immediately through the support channel.
Creating multiple accounts in order to circumvent usage limits, trial periods, promotions, access restrictions or applied suspensions is prohibited.
2.4. Licence granted to you
While your account remains active and subject to this document, we grant you a personal, limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use Dovor and its content strictly for personal, non-commercial purposes.
This licence transfers no ownership rights and does not authorise reproduction, distribution, communication to the public, adaptation, translation, sublicensing or commercial exploitation of the content, except with our express written authorisation or under a statutory copyright exception.
2.5. Prohibited conduct
Breach of these rules authorises suspension or termination of the account, without prejudice to any applicable legal remedies and liability for damages.
When using Dovor, you agree not to:
use the application for unlawful, fraudulent, abusive or harmful purposes;
reproduce, copy, extract, index, republish, resell, distribute, publicly display or commercially exploit tales, texts, analyses, classifications, images, audio, databases, screens or visual elements of Dovor, in whole or in part;
carry out scraping, text and data mining, automated collection, reverse engineering, decompilation or any attempt to reconstruct the collection, the taxonomy or the code;
use Dovor content to train, fine-tune, evaluate or feed artificial intelligence models, machine learning systems or third-party databases;
circumvent, disable or interfere with access controls, subscription verification, usage limits, watermarks or technical protection measures;
access restricted areas, internal systems, data or other users' accounts;
insert, transmit or store offensive, discriminatory, unlawful, defamatory, threatening or sexually explicit content involving minors, or content that infringes third-party rights;
overload, compromise or impair the operation, security or availability of the application and its infrastructure.
2.6. Content submitted by you
When you send messages, images, documents, audio, reports, reviews or other materials through our support or review channels, you declare that you own them or are authorised to share them, and you grant Dovor a free, non-exclusive and limited licence to store and use them solely to handle your request, fix defects, improve the service and comply with legal obligations.
Do not send sensitive or confidential information, third-party data or any material that is unnecessary for handling your request. We reserve the right to remove content that is manifestly unlawful or that breaches this document.
2.7. Availability, changes and continuity of the service
We make reasonable efforts to keep Dovor available, but we do not guarantee uninterrupted or error-free operation, nor the absence of instability, scheduled or emergency downtime, technical limitations or incompatibility with particular devices and operating system versions.
We may change, improve, suspend, discontinue or replace features, content and screens. Where a change is substantial and materially impairs a paid service you have already purchased, you will be informed with reasonable notice and may terminate at no cost, with a pro-rata refund of the unused period, as set out in Section 5 and in accordance with Directive (EU) 2019/770 and the Brazilian Consumer Protection Code.
If Dovor is permanently discontinued, we will notify users at least 30 (thirty) days in advance and will provide, where technically feasible, means to export your personal data.
3. Collection, tales and intellectual property
3.1. Composition of the collection
Dovor does not publish third-party tales, translations, illustrations or analyses protected by copyright without an express licence. Where third-party licensed material is used, ownership and licence conditions are stated alongside the relevant content.
This section is central to understanding the origin of the texts available in Dovor. The collection consists exclusively of materials falling within one of the categories below:
Public domain works: tales, myths, fables, legends and traditional narratives whose term of economic protection has expired, or which were never protected because they are of collective, anonymous, folkloric or oral-tradition authorship.
Dovor's own versions: original texts written by Dovor's editorial team from traditional plots, motifs and narrative types, that is, authorial and independent retellings, and not reproductions of third-party editions, translations or adaptations.
Our own curatorial content: summaries, descriptions, analyses, classifications, thematic axes, narrative maps, pathways and other editorial materials conceived and written by Dovor.
3.2. Public domain works
In Brazil, under Articles 41 and 45 of Law No. 9,610/1998, economic copyright lasts for seventy years counted from 1 January of the year following the author's death, after which the work enters the public domain, as do works of unknown authorship and those of indigenous communities, subject to the specific statutory protection of the latter.
Equivalent regimes apply in the European Union (Directive 2006/116/EC, with a general term of seventy years post mortem auctoris) and in the United States (17 U.S.C. §§ 302–305, with specific rules for works published before 1929 and for works made for hire).
We stress that the public domain covers the underlying work but does not automatically cover later translations, adaptations, annotations, illustrations, critical editions or compilations, which are derivative works with their own independent protection (Brazilian Copyright Act, Article 7, XI and XIII, and Article 14). For this reason Dovor does not reproduce third-party translations or editions that are still protected: where a traditional tale is offered in the application, it is offered in our own version, written by our team.
3.3. Our own versions and absence of plagiarism
Dovor's versions are independently created works. Our editorial method starts from traditional plots, motifs, types and narrative functions, elements that form part of the common cultural heritage and which, being ideas, themes and structures, are not protected by copyright (Brazilian Copyright Act, Article 8, I and II; 17 U.S.C. § 102(b); the idea/expression dichotomy), and produces new, authorial and distinct textual expression.
Our editorial procedures include writing from the narrative structure rather than from a reproductive reading of any specific edition; an express prohibition on copying, close paraphrase or disguised translation of third-party texts; textual similarity checks before publication; and internal records of the type and motif references consulted.
We recognise, however, that assessments of originality can be contested. We therefore maintain the notice procedure described in item 3.6: any rightsholder who identifies substantial similarity between a Dovor text and a protected work they own may notify us, and the content will be reviewed and, where appropriate, removed or rewritten.
3.4. Classification systems and academic references
Dovor refers to established narrative classification systems, such as the Aarne–Thompson–Uther (ATU) index, Stith Thompson's Motif-Index of Folk-Literature and Vladimir Propp's narrative functions, indicating the codes, types and motifs corresponding to each tale.
Such references are used as scientific and documentary citation, limited to the code, the identifying label and the indication of the source, without reproducing the analytical text of those works. This use is supported by Article 46, III of the Brazilian Copyright Act, by Article 5(3)(d) of Directive 2001/29/EC and by the fair use doctrine under 17 U.S.C. § 107.
The names of the authors and systems cited are used solely for identification and reference purposes and do not imply any link, sponsorship, endorsement or affiliation.
3.5. Ownership of Dovor's rights
The texts of our own versions, the summaries, analyses and curatorial content, the taxonomy and classification structure, the organisation and selection of the collection as a database (Brazilian Copyright Act, Article 7, XIII, and Directive 96/9/EC), the visual identity, trademarks, graphic elements, interfaces, produced audio, source code and documentation are the exclusive property of Dovor or of its licensors.
The 'Dovor' trademark and associated distinctive signs are protected by Brazilian Law No. 9,279/1996 and by international treaties. Their use without prior written authorisation is prohibited.
Nothing in this document transfers ownership of these assets to you.
3.6. Notice of intellectual property infringement
We will review the notice diligently and, where appropriate, remove or disable access to the content, informing the notifying party of the outcome. The procedure follows Articles 19 and 21 of the Brazilian Internet Civil Framework, the notice-and-takedown mechanism of 17 U.S.C. § 512 (DMCA) in the United States and the notice-and-action mechanism of Article 16 of Regulation (EU) 2022/2065 (DSA) in the European Union.
Manifestly unfounded notices, notices submitted in bad faith or containing false information expose the notifying party to applicable legal sanctions, including liability for damages under 17 U.S.C. § 512(f).
Where content is removed, we will inform its author, where applicable, who may submit a reasoned counter-notice, in which case we will reassess the decision.
We respect third-party rights and maintain a notice-and-takedown procedure. If you are a rightsholder and believe that content in Dovor infringes your rights, send a notice to our copyright channel containing:
your full identification and contact details;
precise identification of the protected work allegedly infringed, with evidence of ownership or of authority to act;
precise identification of the Dovor content to be removed, with sufficient detail to locate it;
a reasoned description of the infringement, indicating the corresponding passages or elements;
a statement made in good faith that the use is not authorised by the rightsholder, its agent or the law;
a statement that the information provided is accurate, made under penalty of law, and a physical or electronic signature.
Dovor does not use your personal data, searches, audio or messages to train, fine-tune or evaluate artificial intelligence models, whether our own or third-party, and does not make them available to third parties for that purpose.
The responses shown in the application are not generated by a language model in real time: they result from queries against editorial content previously written and reviewed by people and organised according to Dovor's taxonomy.
We do not carry out automated decision-making producing legal effects concerning you or similarly significantly affecting you, within the meaning of Article 20 of the LGPD and Article 22 of the GDPR.
4. Subscriptions, individual purchases and gifts
4.1. Commercial options
The features included in each option, the applicable usage limits and the price are presented on the purchase screen before confirmation, in compliance with Article 6, III of the Brazilian Consumer Protection Code, Decree No. 7,962/2013 and Article 6 of Directive 2011/83/EU.
Dovor offers free features and the following paid options:
Dovor Premium (subscription): recurring access to expanded features and content, on monthly or annual plans, with automatic renewal.
Individual tale purchase: a one-off, non-recurring purchase of access to a specific tale, permanently linked to your account for as long as the account exists and the content remains available.
Gift: a purchase made by you granting access to a tale that will be released to another person, identified by the email address you provide.
4.2. Payment channels and who processes your purchase
We use RevenueCat as a technical intermediary to validate receipts and synchronise subscription status between the stores and the application. RevenueCat does not process payments.
The channel used is recorded in your account, as it determines where you must direct cancellation and refund requests, as described in Section 5.
Dovor does not collect, process or store your full card or payment method details. Processing takes place entirely within the channel you choose:
iOS / App Store: the purchase is processed by Apple through In-App Purchase. Apple acts as merchant of record and Apple's billing, renewal and refund rules apply to the transaction.
Android / Google Play: the purchase is processed through Google Play Billing. Google acts as merchant of record and Google Play's payment and refund policies apply.
Desktop / browser: the purchase is processed by Stripe, acting as payment service provider. In this channel Dovor is the contracting supplier and is directly responsible for the consumer relationship.
4.3. Prices, currency and taxes
Prices are displayed in the currency and format applicable to your store account country or your billing country, including applicable taxes as required by local law. For purchases made through the stores, currency conversion, charges and taxes are determined by Apple or Google.
Card issuers and financial institutions may apply their own charges, such as international conversion fees, over which Dovor has no control.
4.4. Trial periods and automatic renewal
Where offered, the free trial period has the duration stated on the purchase screen and automatically converts into a paid subscription at its end unless cancelled beforehand. Only one trial period is allowed per user and per product family.
Subscriptions renew automatically at the end of each cycle, at the price then in force, and are charged to the payment method linked to the channel used. For store purchases, Apple and Google charge the renewal up to 24 hours before the end of the current period.
Before purchase confirmation we present clearly and conspicuously the cycle duration, the renewal amount, the billing frequency and how to cancel, in compliance with Article 4 of Decree No. 7,962/2013, the Restore Online Shoppers' Confidence Act (15 U.S.C. § 8403), California's automatic renewal law (Cal. Bus. & Prof. Code §§ 17600 et seq.) and Article 8 of Directive 2011/83/EU.
Price changes will be communicated at least 30 (thirty) days in advance and will apply only from the following cycle. You may cancel before the new price takes effect; absent cancellation, and following clear prior notice, the new price is deemed accepted, unless your country requires express consent.
4.5. Individual tale purchase
An individual purchase grants a personal, non-commercial licence to access the tale purchased, linked to your account, for an indefinite term while the account exists and Dovor keeps the service in operation. It is not a transfer of ownership of the text nor an authorisation to download, redistribute or use it commercially.
Exceptionally, a tale may be withdrawn from the collection following a court order, a rightsholder's request, a licensing dispute or a legal requirement. In that event, if you had already purchased it, we will offer you, at your choice, an equivalent credit or a refund of the amount paid, subject to the payment channel used.
Purchased access is personal and non-transferable and may not be resold, assigned or shared.
4.6. Gifts
With a gift, you purchase the access and provide the recipient's email address. Access is granted exclusively to that person: as the buyer, you do not receive access to the gifted content.
If the recipient already has a Dovor account associated with the email provided, access is released immediately. If they do not yet have an account, the gift remains pending and is released automatically when they register with that same email address. We send an email informing them of the gift.
By providing a third party's email address, you declare that you have a legitimate basis to share it with us and that you are aware the recipient will be contacted. We process that address solely to deliver the gift, on the basis of legitimate interests (LGPD, Article 7, IX; GDPR, Article 6(1)(f)), for as long as necessary for delivery and to evidence the transaction, and we do not use it for marketing.
The recipient may decline the gift and request deletion of their email address from our records through the privacy channel indicated in Section 9.
Gifts cannot be transferred to another recipient after purchase confirmation and cannot be refunded once redeemed, subject to the right of withdrawal set out in item 5.2 and to cases of defective service.
4.7. Usage limits and fair use
Certain features, such as searches, exports and audio, may be subject to limits per period, stated in the application and applied differently to free and Premium accounts.
We may apply technical measures against automated, abusive or non-personal use, including temporary rate limiting, where we identify patterns that compromise the stability of the service or the integrity of the collection.
5. Cancellation, withdrawal and refunds
5.1. How to cancel a subscription
Cancellation takes effect at the end of the cycle already paid for; Premium access remains available until that date, except where a full refund is granted.
Uninstalling the application, deleting your account or ceasing to use the service does not cancel the subscription: while the subscription remains active in the billing channel, renewals will continue.
We do not condition cancellation on a phone call, retention offers, justification or any procedure more burdensome than the purchase itself, in line with Article 49 of the Brazilian Consumer Protection Code, Article 5 of Decree No. 7,962/2013 and US simple-cancellation rules.
Cancellation must be carried out in the same channel where the subscription was purchased:
App Store: device Settings → your name → Subscriptions → Dovor → Cancel subscription.
Google Play: Google Play app → Payments and subscriptions → Subscriptions → Dovor → Cancel subscription.
Stripe (desktop): the settings area of the Dovor desktop version, where cancellation can be carried out directly without prior contact, or by request to our support team.
5.2. Right of withdrawal: Brazil
Under Article 49 of the Brazilian Consumer Protection Code, you may withdraw from the contract within 7 (seven) calendar days from acceptance of the service or from receiving access, as this is a distance contract, with full refund of amounts paid, monetarily adjusted.
To exercise this right, simply notify us of your withdrawal through the support channel or, where the purchase was made through an app store, request the refund directly from that channel.
5.3. Right of withdrawal: European Union and United Kingdom
If you reside in the European Union or the United Kingdom, you have 14 (fourteen) days to withdraw from the contract without giving any reason, under Directive 2011/83/EU and the Consumer Contracts Regulations 2013.
For digital content supplied immediately, the right of withdrawal is lost where you expressly request that performance begin immediately and acknowledge the consequent loss of that right, under Article 16(m) of that Directive. This confirmation is requested on the purchase screen.
If performance has begun with your express consent and you then withdraw, an amount proportionate to the period actually used may be due.
5.4. Refunds: United States and other countries
Purchases made through the App Store or Google Play follow Apple's and Google's refund policies, as they act as merchants of record. We have no control over the approval of those requests and cannot process them directly.
Purchases made through the desktop channel and processed by Stripe are refunded directly by us where due, to the same payment method, normally within 10 (ten) business days of approval, subject to the timelines of your financial institution.
5.5. Defects, failures and unavailability
Regardless of the withdrawal periods, you are entitled to a remedy in the event of defective or failed service, including material unavailability, failure to deliver purchased content or non-conformity with what was advertised, under Articles 18 and 20 of the Brazilian Consumer Protection Code, Directive (EU) 2019/770 and applicable US state law.
In such cases we may offer, as appropriate, correction of the failure, re-performance of the service, a proportionate price reduction or a refund of the amount paid.
5.6. Situations in which a refund may be refused
Any refusal will be reasoned and communicated to you, and you may challenge it through the support channel.
Without prejudice to the non-waivable statutory rights described above, we may refuse a refund where:
there is consistent evidence of fraud, use of a third party's payment method without authorisation or repeated abuse of the refund right;
the request results solely from a change of mind outside the statutory withdrawal periods;
the gift has already been redeemed by the recipient, except within the statutory withdrawal period;
the account has been suspended or terminated for a proven breach of this document.
6. Privacy Policy
6.1. Controller, data protection officer and representatives
The controller of personal data processed in the context of Dovor (controller for GDPR purposes and business for CCPA/CPRA purposes) is [RAZÃO SOCIAL A PREENCHER], CNPJ [CNPJ A PREENCHER], with registered office at [ENDEREÇO COMPLETO A PREENCHER].
We maintain a data protection officer to whom you may address questions, requests and complaints relating to privacy, at the address below.
TODO(legal): if Dovor begins to offer the service in a manner targeted at data subjects in the European Union or the United Kingdom, appointing a representative under Article 27 of the GDPR and Article 27 of the UK GDPR is mandatory, and the name and address must be stated in this document.
This policy applies to the Dovor mobile application, the desktop version accessible through a browser, our website and the associated support and communication channels.
It does not apply to processing carried out independently by Apple, Google, Stripe or other third parties with whom you deal directly. In those cases, those third parties' privacy policies apply, over which we have no control.
6.3. Personal data we process
We do not request and have no interest in sensitive personal data, meaning data relating to racial or ethnic origin, religious belief, political opinion, trade union membership, health, sex life, or genetic or biometric data. We ask that you do not include such data in support messages, reviews or searches. If sent spontaneously, it will be processed solely to respond to your request and deleted once no longer necessary.
We do not carry out cross-app or cross-site tracking for advertising purposes, we do not use advertising identifiers and we do not integrate ad networks. The application declares no tracking in the iOS privacy manifest.
Depending on how you use Dovor, we may process the following categories of data:
Account and authentication data: internal user identifier, email address, name, phone number (where provided) and the login provider used (email and password, Google or Apple). Authentication is operated by Firebase Authentication; we have no access to your password in clear text.
Usage and browsing data: screens accessed, searches performed, filters and axes selected, tales and pathways visited, saved items, language preferences, monthly search counts used to enforce plan limits, and dates and times of use.
Technical and security data: device type and model, operating system and version, application version, technical installation identifiers, IP address, error and operation logs, and application access logs.
Subscription and purchase data: subscription status and plan, store or purchase channel, product, transaction and original transaction identifiers, RevenueCat customer identifier, purchase, renewal and expiry dates, transaction currency and amount, and an indication of sandbox or production environment. We do not receive or store card numbers, security codes or payment credentials.
Gift data: the recipient email address provided by the buyer, the buyer's email address, the gifted tale, the gift status (pending, redeemed or revoked) and the transaction identifier.
WhatsApp contact data: the phone number linked to your WhatsApp account, provided by you on an optional basis in the app or website settings, the date and time of your consent, and a record that the invitation to provide it was answered or dismissed. This number is processed separately from the profile phone number and only with your specific consent.
Support data: the content of messages exchanged with our team and any attachments you send, such as images and documents, together with support history and read receipts.
App review data: satisfaction indication (positive, negative or dismissed), optional comment and the origin of the review prompt.
Voice data: when you use voice search, the captured audio is transmitted to your device operating system's speech recognition service, Apple or Google, for transcription. We receive only the transcribed text, which is processed as a search term. The microphone is activated only with your permission and only during capture.
Notification data: device notification token, platform, language, an indication of active plan used to segment operational messages, and send and delivery records.
File and export data: when you export a narrative map as a PDF, share content or attach files, we may access device storage, camera or gallery, always subject to a specific permission and limited to the file you select.
6.4. Sources of the data
The data we process is obtained:
directly from you, on registration, when using the application, when making purchases and when contacting support;
automatically from your device when you use the application, for operation, security and diagnostics;
from third parties, where applicable: identity providers (Google and Apple), purchase platforms (App Store, Google Play, Stripe) and RevenueCat, which inform us of the validity and status of transactions;
from another user, exclusively in the case of a gift, where we receive the recipient's email address.
6.5. Purposes and legal bases
Where processing is based on legitimate interests, we carry out a prior assessment of necessity, suitability and balancing against your rights and freedoms, documented internally and available in summary form on request.
Where processing relies on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal. Withdrawal may prevent certain features from working.
Each processing operation is based on a specific legal basis under the LGPD (Articles 7 and 11) and the GDPR (Article 6):
Creating and maintaining your account, authenticating access and providing the contracted service: performance of a contract (LGPD, Article 7, V; GDPR, Article 6(1)(b)).
Processing purchases, validating subscriptions, releasing access and gifts: performance of a contract (LGPD, Article 7, V; GDPR, Article 6(1)(b)).
Providing support and responding to requests: performance of a contract and legitimate interests (LGPD, Article 7, V and IX; GDPR, Article 6(1)(b) and (f)).
Sending operational communications and essential service notices: performance of a contract (LGPD, Article 7, V; GDPR, Article 6(1)(b)).
Sending non-essential push notifications and promotional communications: consent, revocable at any time in device or application settings (LGPD, Article 7, I; GDPR, Article 6(1)(a)).
Contacting you and sending Dovor news, notices and offers on WhatsApp: specific, freely given and informed consent, collected when you provide the number and accept this policy (LGPD, art. 7, I and art. 8; GDPR, art. 6(1)(a); for electronic commercial communications, Directive 2002/58/EC, art. 13, the UK PECR, reg. 22, and Spanish Law 34/2002, LSSI, art. 21). Providing the number is optional and refusing does not affect your use of the service. You may withdraw consent at any time by removing the number in the settings or replying 'STOP' to any message, and we will cease communications on that channel, without affecting the lawfulness of processing carried out before withdrawal. We do not use the number for third-party advertising and do not pass it on to third parties.
Enforcing usage limits and preventing fraud, abuse and improper automated use: legitimate interests (LGPD, Article 7, IX; GDPR, Article 6(1)(f)).
Ensuring information security, diagnosing errors and improving performance: legitimate interests (LGPD, Article 7, IX; GDPR, Article 6(1)(f)).
Analysing use of the collection in aggregate to inform editorial decisions: legitimate interests, using aggregated or anonymised data wherever possible (LGPD, Article 7, IX; GDPR, Article 6(1)(f)).
Retaining application access logs and issuing tax documents: compliance with legal and regulatory obligations (LGPD, Article 7, II; Brazilian Internet Civil Framework, Article 15; GDPR, Article 6(1)(c)).
Establishing, exercising or defending legal claims: regular exercise of rights (LGPD, Article 7, VI; GDPR, Article 6(1)(f)).
6.6. What we do not do with your data
we do not sell personal data, nor share it for cross-context behavioural advertising, within the meaning of 'sell' and 'share' under the CCPA/CPRA;
we do not use your data, searches, audio or messages to train or fine-tune artificial intelligence models, whether our own or third-party;
we do not profile you for advertising purposes and do not carry out automated decision-making with legal or similarly significant effects;
we do not transfer data to third parties for them to use for their own independent commercial purposes;
we do not collect precise geolocation data.
6.7. Processors and recipients
We may also share data with legal, accounting and audit advisers under a duty of confidentiality and, in the event of a corporate reorganisation, merger, demerger or acquisition, with the successor, maintaining the purposes and safeguards of this policy and notifying data subjects of the change.
We enter into agreements with processors setting out obligations of confidentiality, security, purpose limitation, assistance in handling data subject rights and restrictions on sub-processing, in line with Article 39 of the LGPD and Article 28 of the GDPR.
We share personal data only with providers acting as processors under contractual instruction, to the extent necessary for the purposes of this policy:
Google Firebase (Google LLC / Google Cloud): user authentication and infrastructure services.
Convex: database, server function execution and storage of files sent to support and files generated by the application.
RevenueCat: receipt validation and synchronisation of subscription and purchase status between the stores and the application.
Apple and Google (App Store, Google Play and system services): in-store payment processing, application distribution and operating system speech recognition.
Stripe: payment processing and subscription management in the desktop channel.
Meta Platforms (WhatsApp / WhatsApp Business): delivery of the messages sent to the WhatsApp number you provided, with your consent, as described in section 6.5. Meta processes the data needed to deliver those messages under the WhatsApp Terms of Service and Privacy Policy that apply to your account on that app.
Resend: delivery of transactional emails, such as confirmations and gift notices.
Expo (push notification service): delivery of notifications to devices, through Apple's APNs and Google's FCM services.
Google Analytics (Google Ireland Limited): aggregate audience measurement on the website, subject to consent, as described in section 6.11.
Microsoft Clarity (Microsoft Corporation): heatmaps and session recording on the website, subject to consent, as described in section 6.11.
Public authorities: where there is a legal obligation, court order or request from a competent authority, in which case we assess the validity and proportionality of the request and, where legally possible, inform the data subject.
6.8. International data transfers
The providers listed in item 6.7 may store or process data outside Brazil, notably in the United States and the European Union. This means your data may be transferred internationally.
For transfers from Brazil, we rely on the grounds set out in Article 33 of the LGPD, using the standard contractual clauses approved by the Brazilian National Data Protection Authority (ANPD Resolution No. 19/2024) or another applicable appropriate safeguard.
For transfers from the European Economic Area and the United Kingdom, we rely on adequacy decisions, where they exist, or on the European Commission's Standard Contractual Clauses (Implementing Decision (EU) 2021/914) and the UK International Data Transfer Addendum, together with a transfer impact assessment and supplementary measures where necessary.
You may request information about the safeguards adopted through the privacy channel indicated in this policy.
6.9. Retention periods
Once these periods expire, data is securely erased or irreversibly anonymised, in which case it ceases to be personal data and may be retained for statistical purposes.
We keep personal data only for as long as necessary for the purposes of this policy, according to the following parameters:
Account data and preferences: for as long as the account exists; after deletion, erased or anonymised within 30 days, subject to the exceptions below.
Application access logs: 6 months, as required by Article 15 of the Brazilian Internet Civil Framework, extendable by court order.
Transaction, subscription, purchase and gift data: 5 years from the end of the relationship, to meet tax and accounting obligations and the limitation period under Article 27 of the Brazilian Consumer Protection Code.
Support messages and attachments: up to 5 years after the case is closed, to evidence the support provided and to defend against any dispute.
Technical and security logs: up to 12 months, unless retention is needed to investigate an incident.
WhatsApp number and consent record: for as long as consent is active; deleted when you remove the number in the settings, reply 'STOP' or delete your account. We may keep a record that consent was given and withdrawn for up to 5 years, solely to demonstrate compliance with this policy (LGPD, art. 37; GDPR, art. 7(1)).
Notification tokens: for as long as the permission remains active; deleted when it is revoked, when the token becomes invalid or when the application is uninstalled.
Voice data: the audio is not stored by us; the transcription is processed as a search term and follows the retention of usage data.
6.10. Security and incidents
We adopt technical and organisational measures appropriate to the state of the art and to the risk of the processing, including encryption in transit, identity-based access control on a least-privilege basis, environment segregation, authentication delegated to a specialist provider, audit logging of administrative operations and rate limiting to contain abuse.
No system is entirely immune to incidents. Should a security incident occur that may give rise to significant risk or harm to data subjects, we will notify the Brazilian National Data Protection Authority and the affected data subjects under Article 48 of the LGPD and ANPD regulations; where the GDPR applies, notification to the supervisory authority will be made within 72 hours under Articles 33 and 34; and we will comply with applicable US state data breach notification laws.
6.11. Cookies and similar technologies
The desktop version and the website use local storage and strictly necessary cookies for authentication, session maintenance, security and language preferences. These are indispensable to providing the service and therefore do not require consent under Article 5(3) of Directive 2002/58/EC.
In addition to those, the website uses analytics cookies, which depend on your prior consent and are not loaded before it is given. On your first visit you are shown a notice with “Accept” and “Decline”, both equally available. Until you accept, the technologies below remain with storage disabled.
Analytics cookies used subject to consent:
Google Analytics 4 (Google Ireland Limited): aggregate audience measurement (pages visited, traffic source, device type and visit duration) to understand how the site is used and prioritise improvements. Operated under Consent Mode v2: without consent the tool stores no cookies and receives only aggregate signals with no identifiers. Cookies last up to two years.
Microsoft Clarity (Microsoft Corporation): heatmaps and session recording, that is, a record of your clicks, scrolling and pointer movement across pages, used to find friction in the interface. Without consent the tool is not loaded at all. Text typed into form fields is masked before transmission. Cookies last up to one year.
We do not use advertising cookies, cross-site tracking for advertising purposes or social network cookies, and we do not integrate ad networks. The advertising storage categories of the tools above remain disabled in all cases.
You may change or withdraw your choice at any time, as easily as you gave it, through the “Cookie preferences” link in the footer of the site pages. Withdrawal does not affect the lawfulness of processing carried out beforehand. You may also block or delete cookies in your browser settings, noting that removing strictly necessary cookies may break the service.
In the mobile application, we use device local storage to preserve session and preferences, with no advertising purpose. The application does not use the analytics tools described above.
6.12. Children and adolescents
Dovor is not directed at children and we do not knowingly collect data from children under 13. In the United States we comply with COPPA; in Brazil, with Article 14 of the LGPD, which requires specific and prominent consent from at least one parent or legal guardian for the processing of children's data; and in the European Union, with Article 8 of the GDPR.
If we become aware that a child's data has been collected without the required consent, we will delete the information and close the account as soon as possible.
Parents and guardians may request access to, correction of or deletion of the data of minors in their care through the privacy channel indicated in this policy.
7. Data subject rights
7.1. Rights under the LGPD (Brazil)
You also have the right to petition the Brazilian National Data Protection Authority (ANPD) against the controller.
Under Articles 17 to 22 of the LGPD, you may request, subject to identity verification:
confirmation that processing exists;
access to the data;
correction of incomplete, inaccurate or out-of-date data;
anonymisation, blocking or deletion of unnecessary or excessive data or data processed unlawfully;
portability to another provider, subject to ANPD regulations and preserving trade and industrial secrets;
deletion of data processed on the basis of consent, subject to statutory retention grounds;
information about the public and private entities with which we share data;
information about the possibility of refusing consent and the consequences of refusal;
withdrawal of consent;
objection to processing carried out without consent, where the law has not been complied with;
review of automated decisions, where any exist.
7.2. Rights under the GDPR (European Union) and the UK GDPR
If you are in the European Economic Area, Switzerland or the United Kingdom, you have the following rights:
access to your personal data and information about the processing (Article 15);
rectification of inaccurate or incomplete data (Article 16);
erasure, known as the right to be forgotten (Article 17);
restriction of processing (Article 18);
data portability in a structured, commonly used and machine-readable format (Article 20);
objection to processing based on legitimate interests, including any profiling, and unconditional objection to processing for direct marketing (Article 21);
not to be subject to a decision based solely on automated processing with legal or similarly significant effects (Article 22);
withdrawal of consent at any time, without affecting the lawfulness of prior processing (Article 7(3));
lodging a complaint with the supervisory authority of your Member State or, in the United Kingdom, with the Information Commissioner's Office (ICO).
7.3. Rights in the United States
We have no knowledge of, and do not engage in, the sale or sharing of personal information of consumers under 16 years of age.
Residents of other states with comprehensive privacy legislation (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana and Delaware) have equivalent rights of access, correction, deletion, portability and opt-out of targeted advertising, sale or profiling, together with the right to an internal appeal if a request is denied.
We honour browser-transmitted opt-out preference signals, such as Global Privacy Control (GPC), where technically applicable to the desktop version.
If you are a California resident, the CCPA, as amended by the CPRA, gives you the right to:
know which categories and specific pieces of personal information we collect, the sources, the purposes and the categories of third parties with whom we share it;
request deletion of personal information, subject to statutory exceptions;
request correction of inaccurate personal information;
opt out of the sale or sharing of personal information, we record that we do not sell or share personal information within the legal meaning of those terms, and have not done so in the 12 months preceding the date of this policy;
limit the use and disclosure of sensitive personal information, we record that we do not use sensitive information for purposes that would trigger this right;
not be discriminated against for exercising any of these rights; we offer no financial incentives conditioned on personal data.
7.4. How to exercise your rights
Certain actions can be carried out directly in the application, such as updating account details, managing notification permissions and deleting your account, available in the settings area.
For all other requests, write to the privacy channel below describing the right you wish to exercise. We may request additional information strictly necessary to confirm your identity, a measure intended to protect your account against fraudulent requests; that data will not be used for any other purpose.
We will respond as soon as possible and in any event within the applicable statutory deadlines: immediately or within 15 days for requests under the LGPD, as provided in Article 19; within 1 month, extendable by 2 months in complex cases, for requests under the GDPR; and within 45 days, extendable by a further 45, for requests under US law.
Handling requests is free of charge. Manifestly unfounded or excessive requests, in particular because of their repetitive character, may be refused with reasons, as permitted by law.
If your request is denied, we will inform you of the reasons and you may appeal through the same channel, without prejudice to your right to complain to the competent authority.
Dovor is provided as presented, on an as-is basis. To the maximum extent permitted by applicable law, we give no implied warranties of merchantability, fitness for a particular purpose, historical or literary accuracy, completeness of the collection, absence of interruptions or compatibility with any and every device.
This disclaimer does not remove the statutory warranties owed to consumers. If you are a consumer in Brazil, Articles 18, 20 and 24 of the Consumer Protection Code remain fully applicable; in the European Union, the rights under Directive (EU) 2019/770; and in the United States, any warranties that state law treats as non-waivable.
The content of the collection reflects traditional narratives and the cultural and symbolic readings of different eras and peoples. It may contain elements that, judged by contemporary values, are violent, morally dated or otherwise sensitive. It is presented for cultural, literary and documentary purposes and does not constitute endorsement of any worldview it may contain.
8.2. Limitation of liability
To the maximum extent permitted by applicable law, we will not be liable for indirect damages, loss of profits, loss of opportunity, loss of data arising from causes outside our sphere of control, or for personal, financial, clinical or professional decisions taken on the basis of the application's content.
Where such limitation is permitted, our total liability will be limited to the greater of the amount you actually paid to Dovor in the 12 months preceding the triggering event and the equivalent of BRL 500.00 (five hundred Brazilian reais).
No limitation in this section applies to wilful misconduct, gross negligence, fraud, death or personal injury, infringement of personality rights, or any liability that applicable law treats as non-excludable, in particular the supplier's strict liability for defective service under the Brazilian Consumer Protection Code.
8.3. Indemnity
You agree to hold us harmless from claims, losses and expenses, including reasonable legal fees, arising from use of the application in breach of this document or of the law, from content you send us in breach of third-party rights, or from misuse of purchased access.
This obligation does not apply to the extent that the harm results from our own conduct, and does not apply to consumers where local law prohibits clauses of this nature.
8.4. Force majeure
We are not liable for non-performance resulting from unforeseeable circumstances or force majeure, including widespread connectivity failures, unavailability of infrastructure providers, large-scale cyberattacks, acts of authority, natural disasters and conflicts, for as long as the event lasts and provided reasonable mitigation measures are taken.
8.5. Suspension and termination
We may suspend or terminate your access in the event of a proven breach of this document, a legal or judicial order, or a concrete risk to the security of the service and of third parties. Wherever possible the measure will be preceded by notice and an opportunity to remedy, and will be proportionate to the seriousness of the conduct.
If we terminate without any breach attributable to you, we will refund on a pro-rata basis the period paid for and not used.
You may close your account at any time through the application. Closing the account does not automatically cancel active subscriptions purchased in the stores, which must be cancelled as described in item 5.1, and results in loss of access to individually purchased content.
8.6. Governing law and jurisdiction
This document is governed by the laws of the Federative Republic of Brazil.
Consumers domiciled in Brazil may bring proceedings in the courts of their own domicile, under Article 101, I of the Consumer Protection Code. Consumers domiciled in the European Union or the United Kingdom retain the right to bring proceedings before the courts of, and to rely on the mandatory consumer protection rules of, their country of habitual residence, under Regulation (EU) 1215/2012 and Article 6 of Regulation (EC) 593/2008 (Rome I). US residents retain the rights afforded by applicable state law.
In all other cases, the courts of the district of Dovor's registered office are elected as competent.
Consumers in the European Union may use the European Commission's Online Dispute Resolution platform. In Brazil, consumer protection bodies and the consumidor.gov.br platform are available. In every case we encourage you to contact our support team first, which usually resolves the matter more quickly.
8.7. General provisions
The invalidity of any clause does not affect the remaining clauses, which remain in full force. Tolerance of any breach does not constitute novation or waiver of rights.
You may not assign your contractual position without our consent. We may assign this agreement in the event of a corporate reorganisation, maintaining the conditions set out here.
In the event of divergence between the Portuguese, English and Spanish versions of this document, the Portuguese version prevails, without prejudice to a consumer's right to rely on the version drafted in the language in which the service was offered to them.
9. Changes to this document
We may update this document to reflect changes to the service, to legislation, to app store requirements or to our data processing practices. The version in force will always be available on this page, stating the date of the last update.
Substantial changes (such as a change of processing purpose, the inclusion of a new data category, a price change, a reduction of contracted benefits or a modification of material rights and obligations) will be communicated at least 30 (thirty) days in advance, by in-app notice, email or notification.
If a change requires fresh consent under applicable law, it will be requested specifically and prominently. If you do not agree with the new version, you may close your account and cancel active subscriptions before it takes effect, with a pro-rata refund of the period paid for and not used.
We will keep the history of previous versions of this document available on request.
10. Contact
10.1. Support and contractual matters
For questions about how the application works, subscriptions, purchases, gifts, cancellation and refunds: